1. Data Controller
Fire & Ice Bar & Restaurant ("we", "us", "our") is the data controller responsible for your personal data. We are located at 256 Uxbridge Road, Hatch End, Pinner, London HA5 4HS. You can contact us at info@fireicebar.co.uk or call 0208 191 9256.
2. Data We Collect
We may collect and process the following personal data:
- Reservation data: name, email, phone, date, time, party size, special requirements, marketing preference
- Contact form data: name, email, message
- Private hire enquiry data: name, email, phone, event date, occasion, guest count, budget, message, marketing preference
- Newsletter data: email address, GDPR consent timestamp
- Analytics data: anonymised usage data via Google Analytics 4 (only with your consent)
- Cookie data: your cookie preferences stored locally on your device
3. Legal Basis for Processing
- Consent: newsletter subscriptions, marketing communications, analytics cookies
- Contract: processing reservations and enquiries to provide our services
- Legitimate interest: responding to contact form messages, improving our services
4. Data Retention
- Reservation data: retained for 24 months from the reservation date
- Contact submissions: retained for 12 months
- Private hire enquiries: retained for 24 months
- Newsletter subscribers: retained until you unsubscribe
- Analytics data: retained per Google Analytics 4 default settings (14 months)
5. Third-Party Services
We use the following third-party services to operate our website:
- Google Analytics 4: website analytics (only with your consent)
- Resend: transactional email delivery for confirmations and notifications
- Google Maps: embedded map on our contact page (only with your consent)
- Supabase: secure database hosting (EU-based PostgreSQL)
- Vercel: website hosting and deployment
6. Your Rights
Under GDPR, you have the right to:
- Access: request a copy of the personal data we hold about you
- Rectification: request correction of inaccurate data
- Erasure: request deletion of your personal data
- Restriction: request restriction of processing
- Portability: request transfer of your data in a machine-readable format
- Objection: object to processing based on legitimate interest or for marketing purposes
- Withdraw consent: withdraw consent at any time for analytics, marketing and cookies
To exercise any of these rights, email us at info@fireicebar.co.uk. We will respond within 30 days.
7. Complaints
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.